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WHAT KIND OF CLOTHES AND SHOES
SHOULD I BRING?
Comfortable clothing, a jacket and sports
shoes. Other types of footwear are not
recommended on our boats for safety
reason

 

CAN THE TOURS BE CANCELLED?
Yes, they can.
On the part of Pypas Cruises: if safety
conditions are not met due to bad weather
conditions such as heavy rain or fog: 100%
refund.
On the part of the client: with penalties,
depending on the date of the tour and the
total number of clients:
- Up to 18 clients
100% refund, up to 15 working days; 50%
refund, up to 7 working days; 25% refund,
up to 3 working days; no refund, less than 3
working days.
- More than 18 customers
70% refund, up to 50 working days; 50%
refund, up to 20 working days; no refund,
less than 20 working days.
Pypas Cruises reserves the right to cancel
the service if a passenger refuses to follow
the skipper's instructions or behaves in an
inappropriate manner that may endanger
themselves or other passengers.
Alcohol is permitted on board provided it is
consumed in moderation. If any client showssigns of intoxication before or during the
trip, the trip will be cancelled without
refund. Please observe the safety
regulations.
Pypas Cruises reserves the right to cancel
the service if instructions are not followed.

ARE CHILDREN ALLOWED?
Children of any age are welcome. They must
wear a life jacket at all times if they are
under 6 (six) years old.

 

WHAT HAPPENS IF I'M LATE FOR A SHARED
TOUR?
To avoid delays, check-in opens 15 minutes
before the tour starts. A tolerance of 5
minutes will be allowed after the tour starts.
After this grace period, and out of respect for those who

have arrived on time, the tour
will start with no refund or rescheduling.

 

WHAT TO DO IN THE EVENT OF A
CONSUMER DISPUTE?
In case of a dispute, the consumer may
appeal to an alternative entity for resolution:
– Centro de Arbitragem de Conflitos de Consumo de Lisboa
Address and contats:
Rua dos Douradores, 116, 2º – 1100-207 Lisboa;
Tel: +351 218 807 000 / Fax: +351 218 807 038
Web: www.centroarbitragemlisboa.pt
More information at Portal do Consumidor
www.consumidor.pt.

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